SERVICE OFFERING You may choose your appropriate level of support. OneCommunications offers three levels of support: Basic, Standard and Premium. Each product or system will be delivered with Basic Support for the initial 12 months free of charge. Basic Support Basic Support Service by email during office hours and business days with a response time of 24 hours. Standard Support Standard Support Service by email, phone and remote online access during office hours and business days with a response time of four hours; including bug-fixes, software up-dates and security patches. Premium Support Premium Support the same services of the level Standard but 24/7 within a response time of two hours.